Food/Beverage Supervisor

Food/Beverage Supervisor

Job Details

Salary: $15.00 Per hour
Job Type: Full-Time
Number of Hires for this Role: 1

Qualifications

See Below

Full Job Description

Department: Food & Beverage Status: Hourly (Non-Exempt)

Position: Food & Beverage Supervisor
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REPORTS TO: Director of Food & Beverage

PLACE OF WORK: As assigned

JOB SUMMARY:

Responsible for providing the highest level of personalized service to our guests. Provide supervision of the restaurant and bar staff for the restaurant, lounge and room service at the hotel. Anticipate guests’ needs, respond promptly, and acknowledge guests even when busy. Ability to multitask. Responsible for training, mentoring, and leading a team to provide excellent customer service. Responsible for scheduling employees. Experienced in computer and POS systems, the correct procedure for handling and processing credit cards, tip allocations, and managing schedules to contain overtime. Overseeing meal service for Grande Sports Academy Students. Overseeing banquet functions when the Director of Food
& Beverage or Banquet Captain is not scheduled.

ESSENTIAL FUNCTIONS:

1. Responsible for providing the highest level of personalized service to our guests.
2. Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
3. Provide supervision of the restaurant and bar staff for the restaurant, lounge and room service at the hotel.
4. Oversee meal service for Grande Sports Academy Students.
5. Oversee banquet functions when Director of Food & Beverage or Banquet Captain are not scheduled.
6. Responsible for training, mentoring and leading a team to provide excellent customer service.
7. Responsible for scheduling employees and managing schedules to contain overtime.
8. Experienced in computer and POS systems, the correct procedure for handling and processing credit cards and tip allocations.
9. Ability to stand throughout the shift. Ability to lift and carry heavy service trays, transportation of supplies, as needed.
10. Do the inventory count for the beverage staff when they leave and return from the golf course.
11. Work as a team with all food & beverage employees.
12. Professional appearance following the company Standards of Appearance.
13. Supervising staff to be sure they are wearing their uniforms according to the company

Standards of Appearance.
14. Leading by example.
15. Prompt handling of employee issues following the Leadership Training guidelines. Give frequent, timely and specific feedback to employees. Handle employee reviews in a timely manner. Keep good records about employee accomplishments and challenges.
16. Protection of the organization, the staff and guests by adhering to all safety and sanitation policies and the Arizona Dept of Health requirements.
17. Knowledge of the Arizona Liquor Laws.
18. Adhere to all company policies and procedures.
19. All other duties as assigned.

MINIMUM EDUCATION AND JOB EXPERIENCE REQUIREMENTS:

1 year minimum in the food and beverage industry, preferably as a server or bartender.
Previous supervisory experience or willingness to step up to the supervisory level.
Computer and POS knowledge.
Knowledge of the Arizona Liquor Laws
Knowledge of the Arizona Health Dept requirements
Food Handlers card

ABILITIES REQUIRED:

1. Excellent communication, oral and written skills
2. Ability to motivate and train the dining and bar staff
3. Ability to up-sell food and beverages
4. Ability to train staff to up-sell food and beverages
5. Ability to resolve any guest issue
6. Ability to stand throughout the shift. Ability to lift and carry heavy service trays, transportation of supplies, buckets of ice, as needed.
7. Ability to multi-task
8. Ability to support Food & Beverage team.
9. Ability to resolve any guest issue
10. Computer experience, to include Word, Outlook, Excel and POS system.
11. Ability to work a flexible schedule to include possible weekends and Holidays.
12. Professional appearance, following Appearance Standards guidelines.

How to Apply

Application Instructions for Francisco Grande, Grande Sports World, and Barca Residency Academy USA. Please read the following instructions before applying to this job opportunity. These instructions will provide the best chances for your application and resume to be reviewed for consideration.

Download the instructions & application.